Guide
Questions & Answers
Here, we have gathered common questions and answers. If you don’t find what you’re looking for, feel free to contact us.
Why down?
Your body generates its own heat, so whether you feel too warm or too cold depends on both who you are and the room temperature.
We all experience warmth and cold differently. Natural materials breathe, retaining just the right amount of heat while allowing excess to escape.
That’s why we fill all our pillows and duvets with natural, almost weightless down.
We all experience warmth and cold differently. Natural materials breathe, retaining just the right amount of heat while allowing excess to escape.
That’s why we fill all our pillows and duvets with natural, almost weightless down.
Different types of down?
Different types of down create different sensations. Geese live longer than ducks, which means their down clusters are larger and loftier. And eiderdown… it provides the finest and lightest down in the world. Simply put, each type feels unique.
Larger down clusters offer better insulation and have a higher fill power or “fluffiness.” Feathers, on the other hand, provide less insulation but add structure, making them ideal as pillow filling.
The type of down we use makes a big difference in your duvet or pillow. That’s why we use only the best. At our feather processing facility, we control the entire process, ensuring that your duvet matches the label’s declaration 100%.
Larger down clusters offer better insulation and have a higher fill power or “fluffiness.” Feathers, on the other hand, provide less insulation but add structure, making them ideal as pillow filling.
The type of down we use makes a big difference in your duvet or pillow. That’s why we use only the best. At our feather processing facility, we control the entire process, ensuring that your duvet matches the label’s declaration 100%.
What does fill power mean?
Down is the world’s best insulation material, and a large, airy down cluster insulates far better than a small, flat feather. In technical terms, this insulating ability is called “fill power”, and this is where down stands apart from other materials. The higher the percentage of down, the greater the fill power.
This means that a down duvet always has better insulation than one filled with feathers or synthetic materials. To be considered a genuine down duvet, it must contain at least 51% down—but ours contain up to 100%.
This means that a down duvet always has better insulation than one filled with feathers or synthetic materials. To be considered a genuine down duvet, it must contain at least 51% down—but ours contain up to 100%.
What do the certifications mean?
We use several different certificates so that you can be certain that we maintain the high quality we demand.
 | OEKO-TEX® STANDARD 100 Class I, means that your duvet or pillow is free of residual chemicals. Recommended for infants. www.oeko-tex.com | |
 | NOMITE ensures that no mites can get into the duvet or pillow. www.nomite.com | |
 | Downafresh® greenLine is a guarantee that the down in your duvet or pillow is washed and dried according to international rules and does not contain undesirable microorganisms or viruses. www.downafresh.com | |
 | DOWNPASS guarantee high quality and the certainty that down and feathers used as filling material are ethically sourced and come from tightly controlled and traceable supply chains. In addition, the quality of all products is monitored by independent testing institutes. www.downpass.com |
We cooperate with several independent control organisations to maintain our established goals for sustainability, environment and animal welfare.
International Down and Feather Laboratory (IDFL) was founded in 1978 in the U.S.A, and is an organisation that controls the traceability of down products. They certify all our down. www.idfl.com
 | The European Down and Feather Association (EDFA) has approved our laboratory, where we continually examine the quality and standard. www.edfa.eu | |
 | amfori BSCI (Business Social Compliance Initiative) is an organisation that works to improve working conditions and sustainability processes with companies in Europe. www.amfori.org |
Allergies
Our down is carefully washed, sterilized, and sorted, ensuring that our duvets and pillows are completely free from allergens. All our products are thoroughly tested and certified by independent organizations:
• Highest quality, free from chemicals (STANDARD 100 by OEKO-TEX® Class I).
• Exceptionally clean down (Downafresh® greenLine, EN 12935).
• Completely dust mite-proof (NOMITE).
• Guaranteed new down (EN 12934, Class 1).
• Highest quality, free from chemicals (STANDARD 100 by OEKO-TEX® Class I).
• Exceptionally clean down (Downafresh® greenLine, EN 12935).
• Completely dust mite-proof (NOMITE).
• Guaranteed new down (EN 12934, Class 1).
How Do I Care for My Duvet or Pillow?
Some simple care tips
All our duvets and pillows retain their fluffy feel for many years, but they always do best with some fresh air. So air them as often as you can, by all means every morning. Then the down will redistribute itself and feel as light and wonderful as usual. Year after year.
Down and laundry
When necessary, simply wash your duvet or pillow in water (60 degrees). It is best to use a gentle detergent that re-moisturises the down.
It is easy to use descaler with enzyme-free detergent, as it often contains citric acid that does not damage the quilt or pillow.
High-Speed centrifugation
We recommend a minimum of 1200 revolutions per minute.
When the duvet is finished, it is a good idea to take it out, shake it a bit and centrifuge it once more.
Then, spin-dry and dry in the tumble dryer as always (may take approx. 6-8 hours). Shake out the duvet or pillow. If they smell dry and fresh, they are ready to be used again.
All our duvets and pillows retain their fluffy feel for many years, but they always do best with some fresh air. So air them as often as you can, by all means every morning. Then the down will redistribute itself and feel as light and wonderful as usual. Year after year.
Down and laundry
When necessary, simply wash your duvet or pillow in water (60 degrees). It is best to use a gentle detergent that re-moisturises the down.
It is easy to use descaler with enzyme-free detergent, as it often contains citric acid that does not damage the quilt or pillow.
High-Speed centrifugation
We recommend a minimum of 1200 revolutions per minute.
When the duvet is finished, it is a good idea to take it out, shake it a bit and centrifuge it once more.
Then, spin-dry and dry in the tumble dryer as always (may take approx. 6-8 hours). Shake out the duvet or pillow. If they smell dry and fresh, they are ready to be used again.
How Do I Store My Duvet or Pillow?
Always wash your blanket before you store it for the winter (or vice versa). Store it in a dry, well-ventilated space. Always avoid plastic packaging, and never vacuum pack. Also make sure that it is completely dry when you store it. Then it will be nice and fresh when you want to use it again.
The same advice applies to pillows
The same advice applies to pillows
Animal Welfare
We believe that the ducks and geese that enable us to sleep more soundly should live a good life. This is important. Therefore, each and every down we use is traceable, which gives us full control over its handling (including washing, sterilisation and sorting). According to current EU rules, of course.
Traceability
We only use down from Europe, and comply with the EU’s strictest animal protection laws. Our traceability system always documents the down’s origin, where we purchased it and how the transport was conducted. We always meet the strict requirements demanded of our production through our cooperation with external monitoring organisations.
By all means, ask us if you have any questions.
Traceability
We only use down from Europe, and comply with the EU’s strictest animal protection laws. Our traceability system always documents the down’s origin, where we purchased it and how the transport was conducted. We always meet the strict requirements demanded of our production through our cooperation with external monitoring organisations.
By all means, ask us if you have any questions.
Environment, Ethics & Human Rights
| We are members in the amfori BSCI (Business Social Compliance Initiative), an organisation that works to improve working conditions and sustainability processes with companies in Europe. We actively contribute in the fight against child labour, against discrimination in the workplace, for better working conditions and for sustainable production. Read more here: www.amfori.org |
10-year warranty
Our duvets last longer. If you take care of your down duvet, it can actually last for many years.
That’s why we offer a full 10-year warranty on all down duvets and always 3 years on our down pillows.*
* The warranty covers material and manufacturing defects under normal use.
That’s why we offer a full 10-year warranty on all down duvets and always 3 years on our down pillows.*
* The warranty covers material and manufacturing defects under normal use.