FAQ

Your body produces its own heat. Whether you sweat or freeze depends both on the temperature in the room and on you yourself.

We experience hot and cold in different ways. Down is a unique natural material that breathes and retains just the right amount of heat, yet releases the excess.

That’s why we fill all our pillows and duvets with weightless down. Almost like small, fluffy clouds.

Different types of down create different feelings. Geese live longer than ducks, and therefore make larger and fluffier down. And the Eider… It provides the world’s finest and lightest down. Simply put: Different feelings.

Large down provides better insulating capacity than smaller down and has higher fill power or “fluffiness”. Feathers do not insulate as well, but provide good consistency as filling in pillows.

Which down we use plays a significant role in your blanket or pillow. That’s why we only use the best. At our feather wash, we have complete control over the entire process, and can guarantee that your blanket is 100% in accordance with the declaration on the label.

Our duvets and pillows are guaranteed to be free of allergens. All our down is carefully washed, sterilised and sorted. All our duvets and pillows are thoroughly tested and approved by independent sources:

• Best Quality (Free of Chemicals) (STANDARD 100 by OEKO-TEX^® Klass I).
• Completely clean down (Downafresh^® greenLine, EN 12935).
• Completely mite-free (NOMITE).
• Guaranteed new down (EN 12934, Class 1).

Some simple care tips
All our duvets and pillows retain their fluffy feel for many years, but they always do best with some fresh air. So air them as often as you can, by all means every morning. Then the down will redistribute itself and feel as light and wonderful as usual. Year after year.

Down and laundry
When necessary, simply wash your duvet or pillow in water (60 degrees). It is best to use a gentle detergent that re-moisturises the down.
It is easy to use descaler with enzyme-free detergent, as it often contains citric acid that does not damage the quilt or pillow.

High centrifugation
We recommend a minimum of 1200 revolutions per minute.

When the duvet is finished, it is a good idea to take it out, shake it a bit and centrifuge it once more.

Then, spin-dry and dry in the tumble dryer as always (may take approx. 6-8 hours). Shake out the duvet or pillow. If they smell dry and fresh, they are ready to be used again.

Always wash your blanket before you store it for the winter (or vice versa). Store it in a dry, well-ventilated space. Always avoid plastic packaging, and never vacuum pack. Also make sure that it is completely dry when you store it. Then it will be nice and fresh when you want to use it again.
The same advice applies to pillows

We believe that the ducks and geese that enable us to sleep more soundly should live a good life. This is important. Therefore, each and every down we use is traceable, which gives us full control over its handling (including washing, sterilisation and sorting). According to current EU rules, of course.

Traceability
We only use down from Europe, and comply with the EU’s strictest animal protection laws. Our traceability system always documents the down’s origin, where we purchased it and how the transport was conducted. We always meet the strict requirements demanded of our production through our cooperation with external monitoring organisations.
By all means, ask us if you have any questions.

Animal protection
The EU’s animal protection laws are the strictest in the world. With the various certificates that ensure how the animals are handled, you can be sure that our down is never plucked from living animals and that they are treated well during their lifetime.

By all means, ask us if you have any questions. Contact us

Our duvets last longer. If you take care of your down duvet, it may actually last for many years.

We provide a warranty on all down duvets and down pillows according to your statutory rights.*
*The warranty applies to material and manufacturing faults in normal use